Refund policy

Return & Refund Policy

Last Updated: [Insert Date]

Thank you for shopping with us at Cartezz. We strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy, we're here to help.

1. Returns

You have 3 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging

  • The product must be in the same condition as received

  • A valid proof of purchase (order ID or receipt) is required

2. Non-Returnable Items

The following items cannot be returned:

  • Used or opened personal care products (for hygiene reasons)

  • Items purchased on clearance or sale

  • Gift cards (if applicable)

3. Return Process

To initiate a return:

  1. Email us at [your email] with your order details

  2. Our team will review and provide return instructions

  3. Ship the item to the address provided

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection

  • If approved, your refund will be processed within 5–7 business days

  • The refund will be issued to your original payment method

5. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your bank or payment provider (processing time may vary)

  • If the issue persists, contact us at [your email]

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within 24 hours of delivery

  • Provide photos or videos as proof

  • We will offer a replacement or full refund at no extra cost

7. Cancellation Policy

  • Orders can be cancelled within 12 hours of placing the order

  • Once shipped, orders cannot be cancelled

8. Contact Us

If you have any questions, contact us at:
📧 Email: [your email]
📍 Address: [your business address]